Privacy Statement

Universal Health Care, Inc. Privacy Statement

How We Care for Your Personal Information

1.	We do not sell personal information about you to anyone.
2.	We do not share medical information with any third parties unless you have given us your consent or unless required or permitted by law.
3.	Your personal information is restricted to employees who need access in order to provide service to you. Employees who deal with personal information are trained to adhere to strict confidentiality standards and any employee who knowingly violates these standards is subject to disciplinary action.
4.	We maintain physical, electronic, and procedural safeguards designed to protect personal information about our members.

Information We Collect:

In order to process applications and provide health plan services, we collect information that may not be publicly available. Examples of this information are member names and addresses, social security numbers, and, in some instances, health status.

How we Share Information:

We share personal information with outside companies and other third parties only in limited circumstances. We use outside companies to perform services such as printing, marketing our services, and processing internal transactions. We may disclose information about you in order to complete these transactions on your behalf. We select those we work with very carefully, and we generally provide only such member information as is absolutely essential to complete the required work. When we do share information, we require that it be kept confidential and that it be used only as we have authorized – it may not be shared with others without our express consent.

We share personal information with government agencies when required by law to do so.

Correcting Information:

We take care to ensure that the personal information we collect is accurately recorded and is kept current. We have internal procedures that permit us to correct any errors that are brought to our attention. Please contact us if you identify incorrect information. You may contact us as described in your “Evidence of Coverage” booklet or at the “Contact Us” section of the Universal Health Care Website (www.UnivHC.com) or by calling Customer Service at 1-866-690-4UHC (4842); or for the hearing or speech impaired call 1-877-486-2048.

Annual Notice:

We want you to stay informed about our handling of your personal information. We plan on communicating with you annually about our privacy policies and procedures.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) guarantees certain privacy rights regarding your personal medical/health information. You may learn more about HIPAA by visiting the U.S. Department of Health & Human Services Office for Civil Rights Web site at www.hhs.gov/ocr/hipaa.